Covid-19 Information
Follow us on Facebook for the latest updates, or feel free to contact us on (07) 3378 1366 or [email protected].
Before you visit:
For more information please click here.
What’s on:
• Keep an eye out for animals out on walks, free flights, or in training sessions (please maintain social distancing with keepers at all times)
• View all of our outdoor exhibits
• Indoor exhibits are open. Please follow guides for guest capacity inside buildings. Social distance when needed.
• Hand-feed our free-range kangaroos and wallabies from 9 am-4:30 pm
• Enjoy a coffee and snack at our cafes:
– Riverside Café open 7:30 am-4:00 pm daily. Social distancing is required and will be monitored by staff.
– ‘The Sleepy Koala’ open daily from 10 am-2 pm (opening hours and menu subject to change). Social distancing is required and will be monitored by staff.
To see our updated daily shows and activities schedule click HERE
Frequently Asked Questions
Do I need to wear a mask?
Lone Pine Koala Sanctuary adheres to all Queensland Government Public Health directions for Covid-19.
As of the 14th April 2022 the need to check-in to our venue and be fully vaccinated no longer applies.
If you present with symptoms during your visit or display symptoms during your visit you will be asked to leave to protect the safety of
other visitors and staff.
For more information please visit click here.
What cleaning/hygiene practices has Lone Pine put in place to address COVID-19?
In addition to our regular cleaning procedures, we have added:
Dedicated staff to conduct regular cleaning and disinfection of surfaces and high-touch points throughout the sanctuary. Employed the services of contract cleaners to conduct hospital-grade disinfection of the sanctuary. Appropriately spaced out all sanctuary seating to ensure social distancing. Installed Perspex “sneeze guard” barriers at all point of sale locations.
We also encourage all guests to make on-site purchases using card/EFT facilities.
Will you have hand-sanitising and washing stations available?
Yes. Additional hand-sanitising stations have been installed throughout the sanctuary. Hand-washing stations are also available at multiple locations.
Will koala holds and photos still be taking place?
To see schedule times for all of our photo opportunities click HERE
Will there be any changes to the daily shows and activities schedule?
To see our updated daily shows and activities schedule click HERE
• Lorikeet Feeding – spectating only. No handling of the feed dishes
Are our cafes open?
Enjoy a coffee and snack at our cafes:
– Riverside Café is open daily from 7:30 am-4:00 pm.
– The Sleepy Koala is open daily from 10 am-2 pm (opening hours and menu subject to change). Social distancing is required and will be monitored by staff.
What are the current COVID-19 regulations within our dining areas and cinema lawn?
Social distancing is encouraged and seating/tables are not to be moved. Our staff clean the area hourly and after each seating with hospital-grade disinfectant to maintain cleanliness.
What staff training has taken place?
As a part of our re-opening requirements, all retail staff have been required to complete COVIDSafe training through TAFE Queensland. All staff have also been consulted on the Lone Pine Koala Sanctuary COVID-19 Workplace Health and Safety Management Plan, and specific cleaning training has been provided for all staff undertaking cleaning duties.
How can I help maintain a COVID-Safe environment whilst visiting Lone Pine?
Practice good hygiene, wash your hands frequently with soap and water and familiarise yourself with best practices for hand washing. Wash hands before and after eating, touching animals and touching surfaces. Monitor children to help ensure they are not touching surfaces unnecessarily. Pay by card instead of cash when possible. Cashless payments are recommended.
Before you visit:
– children under 12
– a person eating, drinking or taking medicine
– where visibility of the mouth is essential
– where a mask needs to be removed to clearly communicate
– a person with a particular medical condition or disability
– a person undergoing medical treatment
– if a person is asked to remove a face mask for identity purposes
– if wearing a mask creates a risk to a person’s health and safety
for emergencies or when allowed by law
– in any circumstances when it’s not safe to wear a mask.
If you present with symptoms during your visit or display symptoms during your visit you will be asked to leave to protect the safety of other visitors and staff.
Masks must be worn when indoors (Sleepy Koala Café or indoor exhibits), or whilst partaking in any of our wildlife photo opportunities. This is for the safety of our staff, guests, and extended families.
Whilst at Lone Pine, please ensure you practice 1.5m social distancing and good personal hygiene. All instructional signage must be followed, along with any direction given by our team.
Check-in Queensland confirmation will be requested by our team when entering the sanctuary and dining at Riverside cafe. Guests are required to be seated when eating or drinking.
For more information please visit: https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19/current-status/public-health-directions/restrictions-in-qld-update
What’s on:
• Keep an eye out for animals out on walks, free flights, or in training sessions (please maintain social distancing with keepers at all times)
• View all of our outdoor exhibits
• Indoor exhibits are open. Please follow guides for guest capacity inside buildings. Social distance when needed.
• Hand-feed our free-range kangaroos and wallabies from 9 am-4:30 pm
• Enjoy a coffee and snack at our cafes:
– Riverside Café open 7:30 am-4:00 pm daily. Social distancing is required and will be monitored by staff.
– ‘The Sleepy Koala’ open weekends and public holidays only from 10 am-2 pm (opening hours subject to change). Social distancing is required and will be monitored by staff.
To see our updated daily shows and activities schedule click HERE
The following will remain closed until further restrictions are lifted:
- Keeper talks
- Raptor holds/photos
- Barn encounter
Ticket Extensions
Yearly Passes:
Lone Pine yearly passes which were activated* and current as of 26th March 2020 will receive a 6-month extension on the original expiry date.
For example, if your pass expires on the 15th June 2020, it will now expire on the 15th December 2020.
*Activated = yearly pass has commenced and you have a Lone Pine member photo ID card.
This does not include e-tickets/gift vouchers for yearly passes which have not yet been redeemed. See below.
Online Tickets:
Tickets purchased via our direct website (www.koala.net) BEFORE 5th June 2020 will receive a 6-month extension on the original expiry date.
Original confirmation email (stating date of order) PLUS Lone Pine e-ticket must be presented upon entry to redeem extension.
If you have purchased a ticket via a third-party reseller (i.e. Travello, Viator, Expedia, Experience Oz), please contact them directly for assistance.
Gift Vouchers:
Official Lone Pine gift vouchers purchased BEFORE 5th June 2020 will receive a 6-month extension on the original expiry date stated on the voucher.
Wildlife Experiences:
If you have booked a Premium Wildlife Experience and you’ve had to cancel due to COVID-19, see below:
– Reschedule your experience by emailing
– Request a refund by emailing ed
Frequently Asked Questions
Do I need to wear a mask?
As per current QLD Government requirements from 1am Tuesday 29 June, guests must carry a mask with them at all times. Guests without a mask will be refused entry to the sanctuary. The only exceptions are:
– children under 12
– a person eating, drinking or taking medicine
– where visibility of the mouth is essential
– where a mask needs to be removed to clearly communicate
– a person with a particular medical condition or disability
– a person undergoing medical treatment
– if a person is asked to remove a face mask for identity purposes
– if wearing a mask creates a risk to a person’s health and safety
for emergencies or when allowed by law
– in any circumstances when it’s not safe to wear a mask.
Masks must be worn when indoors (Sleepy Koala Café or indoor exhibits), or whilst partaking in any of our wildlife photo opportunities. This is for the safety of our staff, guests, and extended families.
See here for mask restrictions: https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19/protect-yourself-others/face-masks
What cleaning/hygiene practices has Lone Pine put in place to address COVID-19?
In addition to our regular cleaning procedures, we have added:
Dedicated staff to conduct regular cleaning and disinfection of surfaces and high-touch points throughout the sanctuary. Employed the services of contract cleaners to conduct hospital-grade disinfection of the sanctuary. Appropriately spaced out all sanctuary seating to ensure social distancing. Installed Perspex “sneeze guard” barriers at all point of sale locations.
We also encourage all guests to make on-site purchases using card/EFT facilities.
Will you have hand-sanitising and washing stations available?
Yes. Additional hand-sanitising stations have been installed throughout the sanctuary. Hand-washing stations are also available at multiple locations.
How will social distancing be maintained?
Floor stickers marking out appropriate social distancing have been placed throughout the sanctuary, in addition to signage reminding guests to observe social distancing requirements. We will also have dedicated staff on-site each day monitoring guest behaviour and ensuring safe social distancing is being practised.
Will koala holds and photos still be taking place?
To see schedule times for all of our photo opportunities click HERE
Will there be any changes to the daily shows and activities schedule?
To see our updated daily shows and activities schedule click HERE
• Lorikeet Feeding – spectating only. No handling of the feed dishes
• Sheep Dog and Free Flight Raptor show – the limited capacity to ensure the Queensland Government social distancing requirements are met. Wearing hats and sunscreen is strongly advised.
• Free Flight Raptor show– during construction of a new undercover seating area, please note there will be no seating during this time. Wearing hats and sunscreen is strongly advised.
Are there any areas that will remain closed?
The following will remain closed until further restrictions are lifted:
- Keeper talks
- Raptor holds/photos
- Barn encounter
Are our cafes open?
Enjoy a coffee and snack at our cafes:
– Riverside Café is open daily from 7:30 am-4:00 pm. Social distancing is required and will be monitored by staff.
– The Sleepy Koala is open at weekends and public holidays only from 10 am-2 pm (opening hours subject to change). Social distancing is required and will be monitored by staff.
What are the current COVID-19 regulations within our dining areas and cinema lawn?
Our Riverside Cafe area is limited to 40 seated guests at a time. Social distancing is encouraged and seating/tables are not to be moved. Our staff clean the area hourly and after each seating with hospital-grade disinfectant to maintain cleanliness. Guests dining in will be required to check-in via our QR-code platform provided at the cafe.
Gatherings on our cinema lawn area are to follow all relevant Queensland Government restrictions. The new restriction is now up to 100 people in public places. Social distancing is required and will be monitored by staff.
What staff training has taken place?
As a part of our re-opening requirements, all retail staff have been required to complete COVIDSafe training through TAFE Queensland. All staff have also been consulted on the Lone Pine Koala Sanctuary COVID-19 Workplace Health and Safety Management Plan, and specific cleaning training has been provided for all staff undertaking cleaning duties.
How can I help maintain a COVID-Safe environment whilst visiting Lone Pine?
Read the “Before You Visit” section above practice good hygiene wash your hands frequently with soap and water and familiarise yourself with best practices for hand washing. Wash hands before and after eating, touching animals and touching surface monitor children to help ensure they are not touching surfaces unnecessarilyMaintain social distancingMaintain at least 1.5m between yourself and others. Be observant of signage and floor stickers indicating spacingHelp ensure your children are also practising social distancingPay by card instead of cash cashless payments are recommended and appreciated download the Australian Government’s COVIDSafe App to assist with contact tracing.