At Lone Pine Koala Sanctuary, we feel it is important to outline our expectations among all team members. We embrace the CATER Core Values, developed by our internal Values Committee, and live by these values to foster and promote our culture and behaviours. We hope that as guests to the sanctuary, you also experience these values during your time with us.

Communication

Through transparent, open and compassionate communication, we are committed to building strong relationships.

Accountability

We will take ownership and be held accountable for our actions, performance and behaviour in the fulfilment of our responsibilities and commitments.

Teamwork

Our team mentality extends to the support of each other, our animals, our suppliers, and the delivery of exceptional guest experiences.

Education

We embrace change and continual learning. We are committed through a growth mindset to educate ourselves, our visitors, and the wider communities we interact with.

Respect

We seek an inclusive and welcoming environment for all through behaviours that show empathy and respect for others.