Accessibility
For Everyone
Moving Through the Sanctuary
Getting Around
Lone Pine sits on naturally hilly terrain, so not every slope is easily navigated in an unassisted wheelchair. Alternate routes are marked on our visitor map, and our team can help you plan a comfortable path.
Wheelchair hire
A limited number of manual wheelchairs are available for hire at the Ticket Entrance. A small maintenance fee of $6 applies, and guests are asked to sign a liability waiver on hire.
Book ahead on (07) 3378 1366 or [email protected]
Accessible toilets
Accessible toilets are available throughout the sanctuary, designed for comfort and convenience, so you are never far from one wherever your visit takes you.
Bring Your Support Person
Companion Cards
We welcome guests of all abilities and offer free entry for an essential support person or carer accompanying a guest with disability.
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Present a valid government-issued Companion Card, or equivalent international disability support card, at entry.
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Your support person or carer receives complimentary admission when attending with the guest being supported.
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The guest being supported simply needs a standard admission ticket.
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Support people are welcome to join all tours, wildlife experiences and attractions at no additional cost whilst accompanying the guest being supported.
Questions or planning help? Call (07) 3378 1366 or email [email protected]
Guide, Hearing and Assistance Animals
Visiting With an Assistance Animal
Certified guide, hearing and assistance animals are welcome at Lone Pine. Because we are home to native wildlife and animals in our care, a few simple guidelines help keep your assistance animal, our animals and every other visitor safe throughout your day.
Public areas
Assistance animals are welcome in public spaces such as the Riverside Café and the outdoor lawn, with no prior arrangements needed.
What to expect
- Valid paperwork, accreditation or ID is required for your animal.
- Visits are guided by a team member and limited to two hours.
- Some wildlife zones are restricted to protect the animals living there.
- Your assistance animal can be cared for in our air-conditioned wildlife hospital if you would like to visit a restricted zone.
Our sensory gardenA Quiet Place to Pause
The Sensory Garden
A purpose-built space for anyone who wants somewhere calm to rest, whether the sanctuary feels busy, you need a sensory break, or you simply want a quiet moment with nature.
- Plants chosen to be touched and smelled, alongside wind chimes, water features and a range of textures and sounds.
- Fully wheelchair accessible.
- Beside the lorikeet feeding area and café, a natural midway rest point.
- Bee hotels and microbat nesting boxes make it a refuge for wildlife too.
The gazebo doubles as a trellis for Richmond Birdwing butterfly vines, extending our pollinator corridor.
Plan Before You Go
Know Before You Visit
Explore the sanctuary in detail before you arrive. This interactive guide walks you through what to expect, so you can plan a visit that suits you and know exactly what you will find when you get here.
Good to Know
Frequently Asked Questions
A few of the things visitors ask us most often before they arrive. If your question is not answered here, our team is always happy to help you plan ahead.
Do I need to book a wheelchair in advance?
We recommend booking a manual wheelchair in advance to ensure availability. You can book by calling (07) 3378 1366 or emailing [email protected]. A small $6 maintenance fee applies upon hire, and a liability waiver must be signed at the Ticket Entrance.
Is there accessible parking available at Lone Pine Koala Sanctuary?
Yes, we have designated accessible parking spaces near the entrance for ease of access.
Does the Companion Card provide free entry for the cardholder?
No, the Companion Cardholder must purchase a general entry ticket. However, the support person or carer accompanying the cardholder will receive free entry upon presenting a valid Companion Card at the entrance.
Are assistance animals allowed inside the sanctuary?
Yes, certified guide, hearing, and assistance animals are welcome.
- Assistance animals can access public areas such as the Riverside Café and outdoor lawns without prior arrangements.
- For access to the main sanctuary grounds, pre-booking is required to ensure the safety of both our wildlife and assistance animals.
- Please note that assistance animals are restricted from certain wildlife-specific zones. If needed, they can be cared for in our air-conditioned wildlife hospital during your visit.
Can I visit the sanctuary with limited mobility?
Yes! Although the sanctuary is set on hilly terrain, we have alternate routes to assist visitors with limited mobility. These routes are marked on the visitor map, and our team is happy to assist if you need further guidance during your visit.
Is there a quiet space if my group needs a break?
Yes. Our sensory garden is a purpose-built calm space to rest, whether the sanctuary feels busy, you need a sensory break, or you simply want a quiet moment with nature. It sits beside the lorikeet feeding area and café as a natural midway rest point.
How can I request additional support or accommodations?
If you have specific needs or require additional accommodations, please contact us in advance at [email protected]. Our team will work with you to make your visit as smooth and enjoyable as possible.
Are accessible toilets available?
Yes, we have accessible toilets in the sanctuary, designed for comfort and ease of use for visitors with disabilities.
Can I participate in tours if I have accessibility needs?
Absolutely! Our Education Officers are trained to provide engaging tours for all guests, including those with mobility, sensory, or other needs. If you have specific requirements, let us know in advance by emailing [email protected], and we will do our best to accommodate you.
Can I see the sanctuary before I visit?
Yes. Our interactive accessibility guide walks you through what to expect across the sanctuary so you can plan a visit that suits you. You will find it in the Plan Before You Go section above.
Need a More Tailored Experience?
Our Education Officers run private tours designed around your specific accessibility needs, so you can enjoy the sanctuary at your own pace.
Email Our Education TeamAccessibility on the go
Download our companion app
Visit Lone Pine Koala Sanctuary and immerse yourself in the beauty of koalas and their natural habitat.
