ACCESSIBILITY
Lone Pine Koala Sanctuary
Enhancing the Experience for All Visitors
Our commitment to
Accessibility
At Lone Pine Koala Sanctuary, we are dedicated to enhancing accessibility for every visitor, ensuring a welcoming and inclusive environment for all. We understand that accessibility is an ongoing journey, and we are continually exploring new ways to enhance the experience for all visitors.
We have taken significant steps to improve accessibility across our facilities and services, ensuring that everyone can fully experience the sanctuary. This is our commitment to you, and we are always striving to make your visit as enjoyable as possible.
Our Accessibility Features & Services
Wheelchair Access
Lone Pine Koala Sanctuary is set on naturally hilly terrain, which adds to its unique charm. However, not all slopes are easily navigable with unassisted wheelchairs. To support guests with limited mobility, we provide alternate routes, which are marked on our visitor map.
We also offer a limited number of manual wheelchairs for hire at our Ticket Entrance. A small maintenance fee of $6 applies, and guests will be asked to sign a liability waiver upon hire. To ensure availability, we recommend booking in advance by calling (07) 3378 1366 or emailing [email protected]
Accessible features
At Lone Pine Koala Sanctuary, we are committed to creating a welcoming experience for all visitors.
Accessible toilets are available throughout the sanctuary, designed for comfort and convenience.
Accessible car parking spaces are located close to the entrance, ensuring smooth access upon arrival.
Accessible Tours available
We believe that everyone should have the opportunity to participate in our tours and experiences. Our Education Officers strive to create engaging and inclusive tours that accommodate visitors with mobility, sensory, or other specific needs.
If you have any individual requirements, please reach out to our team at [email protected]. We are happy to discuss how we can make your experience enjoyable and accessible.
Companion Cards
Lone Pine Koala Sanctuary offers complimentary entry to essential support persons or carers accompanying guests with disabilities who hold a valid Companion Card.
How it works:
- Present a valid government-issued Companion Card.
- The support person is granted free entry upon presenting the card at the entrance.
- Purchase a standard admission ticket for the Companion Cardholder.
- The support person can join the cardholder on all tours, wildlife experiences, and attractions free of charge.
For any questions or planning assistance, please contact (07) 3378 1366 or email [email protected]
Assistance animals
Lone Pine Koala Sanctuary welcomes certified guide, hearing, or assistance animals, ensuring that all visitors can enjoy our sanctuary. To maintain the safety and well being of our wildlife, we have specific guidelines for assistance animals:
- Public Areas: Assistance animals are welcome in public spaces such as the Riverside Café and outdoor lawn without prior arrangements.
- Sanctuary Grounds: Pre-booking is required to ensure the safety of both wildlife and assistance animals. Please contact (07) 3378 1366 or [email protected] to arrange your visit.
Guidelines for sanctuary visits:
- Guests must provide valid paperwork, accreditation, or ID for their assistance animal.
- Visits are guided by a Lone Pine team member and limited to 2 hours.
- Assistance animals are restricted from certain wildlife zones to protect the animals in those areas.
- For guests wishing to access restricted zones, assistance animals can be cared for in our air-conditioned wildlife hospital during the visit.
We are dedicated to ensuring your visit is both safe and enjoyable. Please contact us in advance to arrange your visit and let us know how we can best assist you.
Accessibility Tour
Planning Your Visit
Frequently Asked Questions
We recommend booking a manual wheelchair in advance to ensure availability. You can book by calling (07) 3378 1366 or emailing [email protected]. A small $6 maintenance fee applies upon hire, and a liability waiver must be signed at the Ticket Entrance.
Yes, we have designated accessible parking spaces near the entrance for ease of access.
No, the Companion Cardholder must purchase a general entry ticket. However, the support person or carer accompanying the cardholder will receive free entry upon presenting a valid Companion Card at the entrance.
Yes, certified guide, hearing, and assistance animals are welcome.
- Assistance animals can access public areas such as the Riverside Café and outdoor lawns without prior arrangements.
- For access to the main sanctuary grounds, pre-booking is required to ensure the safety of both our wildlife and assistance animals.
- Please note that assistance animals are restricted from certain wildlife-specific zones. If needed, they can be cared for in our air-conditioned wildlife hospital during your visit.
Yes! Although the sanctuary is set on hilly terrain, we have alternate routes to assist visitors with limited mobility. These routes are marked on the visitor map, and our team is happy to assist if you need further guidance during your visit.
If you have specific needs or require additional accommodations, please contact us in advance at [email protected]. Our team will work with you to make your visit as smooth and enjoyable as possible.
Yes, we have accessible toilets in the sanctuary, designed for comfort and ease of use for visitors with disabilities.
Absolutely! Our Education Officers are trained to provide engaging tours for all guests, including those with mobility, sensory, or other needs. If you have specific requirements, let us know in advance by emailing [email protected], and we will do our best to accommodate you.
Need more information or assistance?
Accessibility on the go
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Visit Lone Pine Koala Sanctuary and immerse yourself in the beauty of koalas and their natural habitat.
